100% Satisfaction Guaranteed (We Mean It)

Jot is brewed daily in Boulder, CO, and shipped promptly to ensure maximum freshness and flavor. If for any reason you're not satisfied, we'll issue a full refund. You even get to keep the free gift.

Frequently asked, honestly answered

How do you use Jot? What can I make with it?

With Jot, mouthwatering, magical coffee is just a tablespoon away. Take your coffee black? Combine Jot with hot or cold water. Latte lover? Swap that water for whole, almond or oat milk. On a keto kick? Mix a little half and half with a shot of Jot. Feeling nostalgic? Add a spoon of Jot to grandma’s banana bread recipe. The possibilities are endless.

What's the difference between Original & Dark?

The difference is a combination of origin and roast. Much like wine, everything from the climate, to the soil, to the techniques and processes used by local farmers can impart different flavor notes to the beans.

Original is a naturally sweet, smooth, and nuanced bean roasted full city to maintain its exquisite notes. Dark is a bold, rich, and dare we say daring coffee roasted dark for a flavor that stands up to milk, ice, whatever you throw at it. We recommend trying both to start, and choosing your path from there.

How does the Member Exclusive coffee work?

The Member Exclusive limited batch coffee is just that: a rotating, small batch brew of some of the world's most remarkable coffees available exclusively for subscribers. These coffees rotate every couple of months, and are delivered at your desired frequency. Loving a particular Member Exclusive? Stock up by adding bottles to your upcoming delivery via our easy-to-use subscriber portal. Not loving a particular rotation? Skip it or swap for more of the staples, Original and Dark, until the next release is available.

Is it organic? Where are the beans from?

We source exclusively from premier, organic farms located in South America, Central America, and Indonesia, with an emphasis on sourcing women's coffee (i.e. women-owned and/or majority women operated farms). It’s better for the planet, better for farmers and their communities, and better for you and your morning brew.

How do subscriptions work?

If you’re like us, coffee is a non-negotiable part of your day. You’re uncompromising about your brew, and for good reason. You like the good stuff. Keep the coffee flowing with fresh Jot delivered to your door just when you need it, and save 25% in the process. Once subscribed you can fine tune your delivery interval settings, add or swap coffees, or update your personal info at your convenience. Know you’ll be on vacation one week? You can easily skip a delivery. You can also pause or cancel your subscription at any time.

In addition to receiving 25% off Jot for life, subscribers get access to a number of other benefits, from early access to rare, limited edition coffees (released every other month), to VIP support, to free surprise gifts.

How long will it take to receive my order?

We typically fulfill all shipments within 36 business hours of when the order was placed. All packages are shipped from our Boulder, CO facility, and transit time for contiguous US typically takes 2-3 business days.

What if I don't like it?

We're true to our brew. Which means we've gone to great lengths to source the best possible beans, roast them in a manner that maximizes flavor and smoothness, and extract them into a liquid that's perfect every time. Having that said, we get that food can be subjective. If you don’t love Ultra Coffee, contact our support team for a full refund. No penalties. No hassle.