Our Unfiltered Return Policy
We believe in our brew, which is why we have a true hassle-free return policy. If you’re not loving Jot for one reason or another, you can request a full refund within 20 days of purchase. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will let you know by email when your return has been processed.
To initiate a refund, please email customer service at firstname.lastname@example.org within 20 days of purchase, and include your order #, a photograph of the product or box if damaged or defective, and a detailed explanation for the refund request in order to obtain authorization.
The following items cannot be returned or exchanged: Gifts with purchase such as Fellow mugs, MiiR tumbles, iced glasses, spoons, heating and frothing devices, accessories, and/or swag as part of a promotional add-on to your purchase.
If you have any questions concerning our return policy, please contact us at: email@example.com.
Coffee is a non-negotiable part of your day. We get it. That’s why we strive to fulfill all orders placed Monday through Friday by 4pm MT same-day (orders placed on Saturday and Sunday are fulfilled the following Monday). Once in the hands of our shipping partners, please allow 3-4 business days on average for delivery within the US. Certain remote areas may take up to 5-6 business days. If expedited shipping (overnight and guaranteed 2-day) is available, an additional cost will be calculated during checkout.
Ordering 2 or more bottles? We'll cover the cost of shipping for you.* More sipping, less shipping. Starting with just one bottle, this may be subject to a flat $7.95 shipping charge.
*For noncontiguous US (excluding military), free shipping starts at orders of 3 or more bottles. Orders of 1-2 bottles may be subject to a flat $10 shipping charge.